Before You Send A Ban Appeal

⚠ If you make your ban appeal public we will automatically reject your ban appeal and hide it from the public.

Ban appeals are not a guarantee. We issue bans based on evidence. Ban appeals can take up to 14 days for a response. We do not reply to ban appeals on weekends.

If you have been VAC banned: We cannot remove the ban. We do not manage VAC. Do not send us a ban appeal about it.

Do not send ban appeals to our Discord support tickets.

Only Appeal If...

You should only appeal if you've been banned from Tower Unite Official Servers and...

Your ban is more than 4 days
You believe you have been wrongly accused. This is rarely the case, as we ban only with evidence
You feel that your ban/punishment is over excessive or unfair

Note: We have a zero tolerance ban policy regarding racism, transphobia, homophobia, anti-semitism, and any other forms of discrimination. Usage of known racial slurs will get you permanently banned and you may not be able to appeal the ban.

You should provide evidence (screenshots or video) to help your appeal.

Do NOT appeal if...

You've been VAC banned. We do not manage VAC and we cannot unban you from VAC. You can read more about this here: https://forums.pixeltailgames.com/t/support-faq/46751/24
Your ban is less than 4 days
You've been caught hacking on our servers and wish to make an "apology"
Your "brother/friend/family member" used your account and got you banned. Your account - your responsibility
We've banned you severely in the past
You were banned from a user hosted Condo, Game World, or non-official server. Condo owners have the ability to ban users from their own Condos and we have no say on those types of bans

Ban Appeal Process

Go to: towerunite.com/appeal
Read the Rules and Guidelines
Scroll down to your "Active Bans"
Select "Appeal"
Appeal your ban following the instructions in the box provided and submit it.

If your appeal follows all of the explained criteria, it will be reviewed by a moderator.

You can check your appeals status on the towerunite.com/appeal page. If your ban appeal has been accepted or rejected, the status will appear there.

Your appeal must include the following:

Detailed information on why you are requesting an appeal

Appeals Must Be Respectful Any appeal submitted that includes profanity, threats, or inappropriate behavior will result in the ban appeal being rejected, and may increase your existing ban.

Failure to follow these guidelines will have your ban appeal rejected.

Ban appeals are not a guarantee. We issue bans based on evidence.

Ban appeals can take up to 14 days for a response. We do not reply to ban appeals on weekends or public holidays.

Bans may only be appealed once every 2 months.

Thank you!

Discord Bans/Timeout Information

There is currently no mechanism for appealing Discord bans or timeouts.

Discord timeouts may display as 7 days, but may actually be shorter in length. This is because Discord only allows us to issue 1 day or 7 day timeouts and nothing in between.

Discord timeouts are warnings to stop current bad behavior in our Discord.

Refresher On Our Rules

By playing Tower Unite and/or using PixelTail Games services, you agree to our Rules and our End User Agreement License (EULA).